Terms and Conditions
These terms and conditions, and any other associated information contained within our electronic web site or any other brochure or other document may form or be part of a contract between you, the client, and us, the service provider.
All pricing is displayed on our pricing page of the website and is a ‘guide’ price only. Discounts for children apply outside peak times such as New Year and Half Term. For these periods a ‘chalet’ price will be quoted. We reserve the right to change pricing and to formulate quotations based on customer requests e.g. including transfers, ski hire, lift passes etc.
Prices quoted are based on 2 people per room.
A deposit of £200 per person, or full payment is required for each guest within 7 days of booking to secure your room(s).
No contract shall exist until a deposit or full payment has been received and a confirmation invoice issued by us. However, rooms are sold on a first paid first served basis and so it is in your interest to pay deposits swiftly and we are not responsible for any costs you may incur if rooms become unavailable. Third parties sell rooms for us and so availability can disappear.
Full payment must be received no later than 60 days prior to your arrival.
If full payment is not received by the due date advised, the booking may be treated as a cancellation and any deposit paid may be forfeited.
All bookings made within 60 days of your arrival date must be paid in full at the time of booking.
Any transfers we arrange for you must be paid in full within 7 days of booking your room.
You are to pay all bank charges for bank transfers or payment by credit card.
All board will be clearly stated on invoices and communication between the client and hosts.
All dietary requirements must be advised before booking your accommodation with us via email, failure to do so may mean that we cannot accommodate your requirements.
For 7 night stays, your hosts will provide a meal on 5 of the 7 nights.
For short break stays of 4 nights or more, the hosts will have one night off during your stay. Breaks of 3 nights or less will be fully catered.
It may be the case that B&B guests are staying in the chalet at the same time there are catered guests. It is requested that B&B guests opt to go for their evening meal between 7.30pm and 10pm so that dinner can be served in the Chalet to the catered guests.
Amendments by the Client
If you wish to change any details of your booking you must inform us as soon as possible and confirm the details in writing (an acknowledged e-mail is sufficient). If we can accommodate your change we will.
Cancellation by the Client
Cancellation shall take effect only when we receive written notification from the person signing the booking form. In all cases of cancellation the deposit will be forfeited by the client and we reserve the right to retain any monies already paid to us, expressed below as a percentage of the total accommodation costs. If a member of your party wishes to cancel, this may mean that the chalet becomes under occupied and result in the other members having to pay any applicable supplements to retain the booking.
|Notification Given||Cancellation Charge|
|Within 60 Days||40%|
|Within 36 days||60%|
|Within 28 Days||80%|
|Within 14 Days||100%|
Arrangements for holidays are made many months in advance, and changes can occur. We reserve the right to alter our details before and after any booking has been confirmed. Most of these changes are minor and in all cases we will advise you at the earliest possible date. If a significant change becomes necessary you will have the choice of accepting the change in arrangements or cancelling your holiday, receiving a prompt and full refund and apology. However, we cannot be liable for other costs that you may have incurred in relation to your holiday – including flight costs.
Limit of liability
We regret that we cannot accept liability, or offer any compensation, if we are forced to cancel your holiday due to the sale of the property or chalet business, if we are forced to cancel for any other reason, curtail your holiday or in any way change your holiday or if the holiday is affected by circumstances amounting to ‘force majeure’ – such circumstances shall include, but are not limited to, war, riot, civil strife, industrial dispute, terrorist activity, natural or nuclear disaster, fire, technical problems with transport, adverse weather conditions and similar events beyond our control.
We accept no responsibility for your flight arrangements and any subsequent delays to those flights which mean your holiday is missed or cut short.
Our Website, Email and Document Transmission
Whilst all reasonable care has been taken to avoid the transmission of viruses, it is the responsibility of the recipient to ensure that the onward transmission, opening or use of messages and any attachments will not adversely affect your systems or data. No responsibility is accepted by SkiBikeorHike (Chalet Le Dragon) in this regard and the recipient should carry out such virus, identity and other checks as it considers appropriate.
E-mail and attachments may also be intercepted or affected by viruses and we accept no responsibility for any interception or liability for any form of viruses introduced with our emails.
Client Liability & Damage
We shall be entitled to recover from the client the cost (estimated if not precisely known) of any damage caused by the client. All damage must be reported to us immediately. The client undertakes to behave in such a manner as to not cause distress, damage, danger or injury to other clients or employees and to behave in such a manner so as not to spoil the enjoyment of other guests, this includes smoking within the Chalet which is illegal under French Law.
No other guests are permitted to stay in the chalet at any time, unless agreed with the Chalet owners in advance and appropriate monies are paid for the nightly rate.
The stay of any client in breach of these clauses shall be terminated forthwith and we shall have no further contractual obligations towards them. As such, the breach of these clauses by any one client may cause us to demand immediate vacating of the accommodation by every client on the booking form.
We accept responsibility for ensuring that the accommodation, which you book with us, is supplied as described and that the services offered reach a reasonable standard. In the case of loss and /or damage to personal possessions (including money), we have no liability as you are assumed to have taken out the appropriate insurance cover before travelling. We carry appropriate liability insurance for the operation of our business. All facilities, including gym equipment and hot tub are used at your own risk and it is assumed that you are in good health when using them.
Arrival and Departure
In general, rooms are available from 15:00 hours on the day of your arrival. We ask that all rooms be vacated promptly by 10:00 hours on the day of your departure. If you intend to arrive before this time, or wish to stay later we are happy to discuss with you, however, if other guests are arriving / departing the same day it may not be possible to remain in the chalet. We do allow storage of baggage in our garage at your own risk. There are no additional wash facilities available at the chalet.
We facilitate your transfers and are not responsible for arrangements made between our clients and the Transfer and Car Hire companies. If you request transfers from our partner transfer company there may be a short wait due to different flight arrival times. We will advise any significant waits at time of booking. Return transfers depart 4 hours prior to the flight time you advise when booking.
It is your responsibility to ensure any amendments to the bookings are communicated to your hosts AND transfer company in good time including if you are delayed flying OR delayed in the baggage hall.
Please be aware that all transfers must be for flights departing / arriving between 9am and 6pm. Additional costs will be charged outside of these hours.
Breakfast on departure day is served from 7.30am. If you require breakfast before this time then you are welcome to self-serve breakfast.
We will not be responsible for meeting any sums which should have been covered by Travel Insurance in the case of repatriation or medical expenses incurred by you. You will further be responsible for paying to and indemnifying us for such expenses that may occur on your behalf.
We recommend that you have a valid European Health Insurance Card which enables most medical costs to be refunded through the social security system.
Outdoor Shoes / Wet Clothing
It is important that a pair of indoor shoes are included in your packing e.g. slippers, as outdoor shoes are strictly forbidden within the chalet. No wet clothing is permitted within the chalet. Hanging space is provided in the ski and boot room. Bring some flip-flops for the hot-tub!
Company Vehicles / Dop off and collection
We offer a “call and collect” service and request around 30 minutes’ notice for this. This service operates between 3pm and 6pm during your stay within the Abondance/Chatel area.
We will be as flexible as possible to take/return you to/from the ski lifts at a time of your choice.
It is reasonable to expect one drop off and one pick up during the day. If you wish to be dropped or collected at a time different to the mutually agreed time of other guests it may not always be possible to collect you but we will try to get to you asap!
The minibus carries a maximum of 8 passengers and so a short wait may be required at either the chalet or drop-off point. It takes approximately 30 minutes for the minibus to depart and return depending on the drop-off point. When the chalet guests comprise mixed groups then some flexibility and mutual agreement may be required over transport times.
Clients travel in the company vehicles entirely at their own risk. The transfer to and from the slopes is provided in good faith.
Guests under the influence of drink or drugs will not be carried in the minibus and will have to make their own arrangements at their own cost.
You use the hot tub at your own risk. The hot tub is available for guest use until 7pm each day. Children under the age of 12 are not permitted in the Hot Tub and children between the age of 12 and 17 must be accompanied by an adult. We reserve the right to carry out any maintenance or withdraw the facility at any time.
We advise that alcohol is not consumed before or during the use of the hot tub and glasses are strictly forbidden within the hot tub area. A health and safety notice is displayed in the hot tub area and for your own safety should be read before using the equipment. Please do not adjust settings on the tub or reapply the insulated cover at any time.
Guests under the influence of drink or drugs MUST NOT use the hot tub.
We work with SkiHire2U.com for all our ski hire requirements. They offer an “at chalet” service which is ideal for our clients as it removes the need to visit a hire shop. If you choose to use another hire service, then you will be responsible for making your own arrangements to collect and return your skis.
In the mountains there can be some fantastic and varied weather. Chalet Le Dragon provides you with accommodation only and we cannot be held responsible at all for the weather conditions during your holiday. We will provide you with weather forecasts each day if required and will discuss the likely conditions over breakfast with you. There is no compensation given for poor snow conditions or in the event that you cannot ski in the resort.
Chalet Le Dragon staff are neither insured nor qualified to instruct or guide. If you ski with a representative of Chalet Le Dragon, whether on an organised session or not, Chalet Le Dragon cannot take responsibilities for any injuries however caused. At all times client must use their own judgements based on their own ability, and skiing is at your/their own risk. We accept no liability should you choose to ignore this request.
and finally, Complaints
Although complaints do not happen regularly, we take any issues very seriously and we will make every effort to amend the problem. We are sorry but complaints made after your departure will usually be difficult or impossible to rectify.